社会网络视角的团队情绪智力

Abstract: It is estimated that 60% of teams fail to achieve their performance goals, which presents an important and challenging research topic for the academic community. Emotional intelligence is a concept that includes understanding and managing one’s own emotions as well as those of others in interpersonal relationships. Research has shown that team emotional intelligence plays an important role in a team’s success in achieving goals. However, the extant research mainly examines individuals-based or team as a whole-based team emotional intelligence and there is no research result investigating team emotional intelligence based on the exchange of emotional intelligence behavior among members of the team. To address an important theoretical and empirical gap in the literature, we employed an approach of integrating team-member exchange theory and social network perspective to examine the emotional intelligence within the team at the dyadic level (two individuals in a one-on-one relationship, i.e., actor-target). Specifically, we focused on dyadic emotional intelligence as the smallest unit, which then is aggregated to create a team-level emotional intelligence network structure. We conducted an empirical study of the network composed of the emotional intelligence behavior exchange between individuals in one to one interactions. The main goal of this research is to theoretically reveal the characteristics of emotional intelligence behavior exchange within the team, a bottom-up process through which emotional intelligence develops from individual- to team-level, and the effects of dyadic-based team emotional intelligence. This provides guidance to practicing managers in maximizing the benefits of emotional intelligence within teams.